Refund policy

Order Cancellations

  • Window: Buyers can request a cancellation only before the order is processed for shipping
  • Conditions: Cancellation is a best-effort service and cannot be guaranteed once processing begins
  • Refund: If successfully cancelled before shipping, buyers will receive a full refund of the total amount paid (including remote area orders)
  • Post-Shipping: If the order has already been processed, buyers must wait to receive the item and initiate a standard return or exchange

30-Day Returns & Exchanges

A 30-day, no-questions-asked return window is offered on all products.

Acceptable Cases for Return

Our products can be returned in the following cases:

  1. For customer remorse: This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item.
  2. For defective products: This happens when the product is incorrect, damaged by the carrier, or defective in another way.

Return Process & Conditions:

  1. Email sales@royalchessmall.com within 30 days of receipt for return instructions and approval.
  2. Do not ship items back without written confirmation and instructions from the support team.
  3. The buyer is responsible for making and paying for all return shipping arrangements.

Return Facility Locations: Once a return is approved, buyers must ship the item back to the warehouse at the following address:

Customer Location Designated Return Warehouse 
India

Royal Chess Mall,

14, Focal Point, Mehta Road, Amritsar PB India

ZIP:143001

Free Replacements

Replacements are provided at no extra cost if an item arrives damaged, has a manufacturing defect, or if the incorrect item is delivered.

Replacement Timeframes: To qualify, buyers must email sales@royalchessmall.com with the Order Number and the reason for the replacement request within the following stipulated timeframes:

 Issue Type Notification Window
Damage in Transit Within 48 hours of receipt 
Manufacturing Defect: Chess Boards, Boxes, Travel Sets Within 6 months of receipt 
Manufacturing Defect: Chess Pieces Within 3 years of receipt 

Note: The support team is not responsible for any items sent for return or replacement without prior confirmation from sales@royalchessmall.com.

Refund & Store Credit Policy

All refunds will be processed within 7 to 10 days of Return Inspection and Refund Approval via Bank Transfer or UPI. Refund amounts are determined by the specific scenario:

  • Buyer-Initiated Returns: A refund will be issued minus the following:
    • Any shipping upgrades purchased by the buyer
    • The original shipping costs paid by the company (applicable to "Free Shipping" orders).
  • Unavailability of Items: If an item cannot be shipped from existing stock, a suitable alternative may be suggested. If not acceptable to buyer a 100% refund shall be issued to the buyer.
  • Defective Products (Unreplaceable): If a product is defective but a replacement cannot be manufactured, the company may, at its sole discretion, issue a suitable refund or store credit to the buyer's account.

Contact and Support

For all cancellation, return, replacement, or refund related questions, please contact the support team:

Note: Always include your Order Number in all communications to ensure a faster resolution